Q: Is your coffee fair trade or organic?
A: The Osorio family does not buy coffee labeled as "Fair Trade," as all our coffee is purchased above this price. We understand the production costs of quality coffee. That's why we negotiate the price directly with the coffee farmers.
Some of our coffees are organic. The reason we don't exclusively source organic coffees is because we focus primarily on quality and uniqueness. That's why the Osorio Family boasts some of the best coffee in Colombia and the world.
Q: When should coffee be consumed for optimal results?
A: For filter coffee, we recommend consuming it 14 days after the roast date. This is when the coffee develops at its best. If brewed later, the coffee will still be delicious; it simply reaches its full potential at that time.
For espresso, we recommend consuming it between 7 and 14 days after roasting, because the CO2 It does not stabilize until then.
Q: How fresh will my coffee be when I receive it at home?
A: Don't worry, we roast small batches of coffee weekly upon request.
Q: Can I receive the ground coffee?
A: We don't supply pre-ground coffee. We believe grinding coffee compromises its preservation, aroma, and quality. And if your grinder is broken ;), please indicate this in your order instructions.
Q: My coffee tastes watery. What can I do?
A: If your coffee tastes weak, make sure you're using the correct ratio of 1 part coffee to 16 parts water. Adjust your grind to a finer grind, increase the brewing time, and use hotter water. Using the right coffee grinder is crucial; it will result in a more uniform grind and significantly improved extraction.
Q: What are Q points?
A: Q points are a uniform and joint evaluation scale of cup characteristics, created by the Specialty Coffee Association of America (SCAA). On a 100-point scale, coffees with a minimum of 80 points are considered “Specialty Coffees.” All of our microlots score above 86 points. And coffees above 90 are usually rare.
Q: What day will my shipment go out?
A: We ship all orders before 1 PM, except Saturdays, Sundays, and public holidays.
Q: Are there shipping costs?
A: Yes. Only promotional items have free shipping.
Q: Do you ship internationally?
A: We can ship coffee anywhere in the world. Please send us an email and we'll find out the best shipping method for you.
Q: When will my order arrive?
A: Generally 24/48 hours for mainland Spain. However, any delay will not imply cancellation of the order or any compensation.
Q: When is an order considered delivered?
An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt. It is the customer's responsibility to check the condition of the goods upon receipt and note any discrepancies on the delivery receipt.
